ONLINE ELECTRICITY SUPPORT

WE ARE HERE TO HELP...

Welcome to our prepaid electricity support page. Please make use of our easy to use tools designes to improve your customer experience. At anytime feel free to contact our support centre with our Live Support Tool. You can also contact us using email or telephonically should you need more assistance.

VIEW OLD TOKENS

You can view all the tokens bought from us, just enter your meter...
Example:
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Date: 2010/04/27 19:23
Token: 2342-5324-4564-1234
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VIEW YOUR DEPOSITS

View ALL deposits made to your Cell number...
Example:
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Date: 2010/04/27 19:23
Amount: R1500.00
Meter: 07056891234
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LIVE SUPPORT CHAT

OFF-line...
Speak to one of our consultants live...
Support: We will be back shortly...

Common Problems!?!

And How To Fix Them...

Select Your Problem :

How To Solve It :

METER CHECK did not find my meter!

It can be one of the following:

Option 1:
Your municipality does not support meter checks and you will have to do a manual municipality selection.
Please CLICK HERE to do a manual selection.

Option 2:
You have entered your meter number incorrectly, please make sure that your meter number is correct.

Option 3:
We do not support your municipality; please see if your municipality is on our list. CLICK HERE to view the municipality list. If we do support your municipality please contact our support team, they will assist you ASAP.

At any time please feel free to contact our support team.

Any Other Queries?

Lets try to solve it...

Name :
Surname :
Tel :
Email :
Meter Number :
Custom Message :

Once you have completed this form and clicked on the "CONTACT US" button, you will receive a notification email with a reference number.

Please save this number in a safe place and keep it for future reference regarding this query.

    Please make sure as much detail regarding your query as possible, example:
  • What bank di you make a deposit
  • What date and time did you experience the problem
  • What amount did you deposit
  • What exactly is the problem

Our dedicated support team will will then assist you ASAP!